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A Helping Hand for Patients - Patient
Advice and Liaison Service
A New Voice for Patients and the
Public in the National Health Service
Are you interested in the NHS? Do you want
to ensure that the views of patients, carers and the public
are taken into account in the planning and delivery of health
services? Then this is just what you have been waiting for!
The Commission
for Patient and Public Involvement in Health (CPPIH)
was set up in January 2003. It is an independent public body
sponsored by the Department of Health. The role of CPPIH is
to ensure the public is involved in decision making about
health and the delivery of health services. It will work to
ensure that the voice of both public and patients are heard
in health matters.
An important part of the Commission for Patient
and Public Involvement in Health will be a network of local,
on the ground, groups - these are
called Patient and Public Involvement (PPI) Forums.
There will be a PPI Forum for each NHS Trust and Primary Care
Trust in England. PPI Forums will be made up from people just
like you!
Who can be involved?
The CPPIH promotes involvement in health and healthcare issues
and wants to encourage participation from all parts of the
community.
How can you get involved?
For further information, please contact CPPIH on tel: 0845
120 7115, or e mail: communications
@cppih.nhs.uk or write to: The Commission for Patient
and Public Involvement in Health - Enquiries, PO Box 11442,
Birmingham B2 4WP.
A free and
confidential service, available to patients, relatives, carers
or friends, offering support and advice on any aspect of treatment
or care.
A New Service to Give Patients a Helping Hand
Do you need someone to turn to for on-the-spot
help, advice and support?
Do you need a quick accessible and confidential
service regarding your healthcare?
The Patient Advice & Liaison Service
will:
Provide support to help resolve local
difficulties on the spot.
Guide you, your family and friends through the different services
and systems available in the hospital, across local family doctor
services, community services and the voluntary sector.
Have access to the right people to help resolve problems that
you may have difficulty sorting out yourself.
A New Service to Listen to
You
A confidential service that will listen to the view and ideas
of:
· Patients
· Carers
· Relatives
· Friends
PALS People
Contact details for South Sefton
Primary Care Trust is as follows:
PALS Office
2nd Floor, Burlington House
Crosby Road North
WATERLOO
L22 0QB
Monday - Friday 10am - 4pm
PALS and Public
Involvement Manager - Liz Johnson
Phone: 0151 - 479 - 6518
PALS Support Officer
- Pauline Mitchell
Phone: 0151 - 479 6517
Answerphone: 0151 - 479 - 6517
Fax: 0151 - 479 - 6516
e-mail to :
Liz.Johnson@southsefton-pct.nhs.uk
Pauline.Mitchell@southsefton-pct.nhs.uk
Details for contacting the Patient
Advice & Liaison Service at Aintree Hospitals NHS Trust
are as follows:
PALS Office
Tower Block
University Hospital Aintree Hospitals NHS Trust
Longmoor Lane
FAZAKERLEY
Liverpool
L9 7AL
Monday - Friday 9am - 5pm
PALS Manager
-Monica Winstanley
Information Support
Officer - Fred Sutton
Tel: 0151 - 529 - 3287
Answerphone: 0151 - 529 - 2400
Fax: 0151 - 529 - 2019
e-mail:
Monica.Winstanley@aht.nwest.nhs.uk
Fred.Sutton@aht.nwest.nhs.uk
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